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Frequently Asked Questions
Free Shipping Eligibility
Enjoy FREE shipping with a minimum spend of HK$299 (after applying vouchers and discounts, if any). Minimum spend consists of items fulfilled by each seller only (e.g. “SOLD BY ZALORA” or “SOLD BY HALL OF GOODS”).
Returns Policy
ZALORA offers free and easy returns within 30 days of delivery – no questions asked! Simply ensure that items do not fall under this list of non-exchangeable/non-refundable brands and items. Items to be returned must meet the following conditions:
  • Within 30 days of receipt
  • In original condition with tags intact
  • In original packaging
  • Accompanied by returns slip
  • Voucher Usage
    You can apply a voucher code here or on the checkout page (for credit card-based vouchers). Do note that you can use only one voucher code per order.
    Click here if you encounter difficulties using your voucher code.